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When instructed by Allied support, launch this page to enter a support session key to allow an Allied representative to securely connect to your workstation to resolve your support ticket.

Sr. Support Analyst

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Sr. Support Analyst

Description:

Provide tier II network support for clients with managed support contracts. Manage, diagnose and resolve technical issues on-site and over the phone by using advanced remote management tools.

Essential Job Functions:

Excellent remote troubleshooting and communication skills. Troubleshoot, monitor, and maintain Wide Area and Local Area Networks (WAN/LAN). Experience with the following technologies required:  Routing and Switching, Network Security, TCP/IP, VMWare Server Virtualization, Microsoft Client/Server.

Certifications/Experience:

Applicable degree or 3+ years of experience working in similar field. Microsoft, Cisco, VMware certifications highly regarded.

• Exceptional analytical and problem solving skills

• Exceptional verbal and written communication skills

• Attention to detail and a sense of urgency

• Ability to simultaneously manage several tasks

• Strong research skills


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